FAQ

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Find answers to common questions about shopping, ordering, pick-up, payments, and everything The Grove.

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LAS VEGAS
Our curbside pickup service is available from Sunday to Wednesday, 8AM to Midnight and from Thursday to Saturday, 8AM to 3AM . The last curbside pickup order will be taken 15 minutes before we close, and must be picked up by Midnight or 3AM.

PAHRUMP
Our curbside pickup service is available from Monday-Sunday, from 8AM to 10PM. The last curbside pickup order will be taken 15 minutes before we close, and must be picked up by 10PM, respectively.

How do I place a curbside pick-up?

LAS VEGAS
Curbside pickup orders can be placed on our online menu “Las Vegas Delivery and Curbside Menu. Just be sure to choose “Pickup (Curbside)” on the checkout page. We must call to confirm your order. Once your order is ready for pickup, you will receive a message from us. You, as well as all occupants inside your vehicle, will need to provide a photo ID. Everyone in your vehicle must be 21 years of age or older. Upon arrival, you will be greeted by our security staff with additional instructions.

PAHRUMP
Curbside pickup orders can be placed on our online menu Pahrump Delivery and Curbside Menu. Just be sure to choose “Pickup (Curbside)” on the checkout page. We must call to confirm your order. Once your order is ready for pickup, you will receive a message from us. You, as well as all occupants inside your vehicle, will need to provide a photo ID. Everyone in your vehicle must be 21 years of age or older. Upon arrival, you will be greeted by our security staff with additional instructions.

What are the rules for curbside pick-up?

All curbside pickup orders must be placed online and in advance. When you arrive, you must practice safe social distancing, wear a mask, and stay in your vehicle at all times. No one under the age of 21 is allowed in your vehicle unless they are a Medical Marijuana Patient with a valid non expired medical card. Make sure to bring cash for payment as there will be no access to on-site ATMs, however we do offer change. Additionally, onsite consumption is NOT permitted.

Am I able to change my curbside order when I pick it up?

If an error occurs, a correction can be made. No other adjustments or changes to orders are permitted.

Can I pick-up my curbside order on a bike, scooter, etc?

Curbside pickups are only allowed in a motorized vehicle or on a motorized bike. All riders must be over 21 years of age with a valid ID. No push scooters, skateboards, rollerblades, walk ups, etc. are allowed for curbside pickup. However, you can place an in store pickup order and come into the shop for your order.

Can I pick-up my curbside order in a rideshare?

Yes, however all passengers (including the driver) must be 21 years of age and older. As long as you have a valid non expired form of identification and everyone in the vehicle can provide valid non expired identification you can pick up your order without ever getting out of your Uber, Lyft, or Taxi!

How does Dutchie Pay work?

ORDERING

Ordering is quick, easy and secure
Sign up at THEGROVENV.COM
Customer information will NEVER be shared
Hytiva & The Grove both follow strict HIPAA standards
All digital platforms are encrypted to protect your information

CONFIRMATION

Nevada requires that all orders be confirmed prior to delivery
A Grove staff member will call you to confirm your order
Once you have confirmed your order, it will be placed in the queue for delivery

DRIVERS

All Hytiva drivers go through an extensive background check and have their information on every transfer manifest.
Drivers will always arrive in plain clothes to ensure privacy and discretion

VEHICLES

All delivery vehicles will arrive unmarked with a cooler for quality product.
Vehicles do not have any cannabis logos or industry markings on them.
Drivers approach the doorstep with a food cooler, similar to a food delivery, not a typical cannabis bag.